Progress for Providers

Checking your progress in using person-centred practices (managers)

Introduction

This is a self-assessment tool for managers to use individually and with their team. It accompanies the original Progress for Providers – checking your progress in delivering personalised services (2010) and was developed following feedback from managers and commissioners for more detail on how managers use person-centred approaches with individuals receiving support, and their teams.

Using person-centred thinking and approaches helps the people you support to have more choice and control in their lives, and for staff to provide the best support they can in ways that reflect what is important to the person. Working in this way is not about doing more, but doing things differently. In difficult economic times, our experience is that implementing person-centred thinking and approaches makes it more likely that people will want to buy your services, and that good staff will stay with you.

Progress for Providers - checking your progress in using person-centred practices (managers) reflects the Department of Health’s guidance Personalisation through Person-centred Planning (2010). Using person-centred approaches with individuals and teams directly contributes to achieving the Care Quality Commission’s regulatory outcome framework; Supporting People (Quality Assurance Framework); the Health and Social Care Diploma; the Reach standards and other quality assurance and development frameworks (see the resources section at the back for more details).

The group who developed this are commissioners and providers from local and national providers for any service supporting people who use health and social care. They consulted with a wide, international group of providers and commissioners during the drafting process.

Progress for Providers - checking your progress in using person-centred approaches (managers) is divided into four sections looking at:

• The knowledge and skills required for person-centred thinking and practices.
• How to help people have choice and control in their lives.
• Creating a person-centred culture within a team.
• Action planning tools and resources.